NETWORK OPERATIONS CENTER
Our servers are located in the highly-acclaimed "The Planet" data center
located in Dallas, Texas.
Infrastructure:
The Planet's internal network architecture is a complete Cisco product and
is a Cisco Certified Network. Cisco 7500 and 7200 routers as border
routers, Cisco 6500 series switches in our distribution layer, Cisco 6500
and 5500 switches in our aggregation layers, and Cisco 3500 and 2900
series switches at the customer layer are utilized. The network is fully
meshed and redundant with 6 backbone providers. The current network
consists of ATT (OC3), UUNet (OC3), InterNap (2x100Mbps), Qwest (1Gbps),
and Cogent Communications (5x100Mbps).
Monitoring
The Planet monitors all customer equipment and datacenter infrastructure
at all times. Internal monitoring system is an open source code highly
modified by their technicians to satisfy our customer needs. The IPAlert
system monitors up to 16 different services over a private or public IP
network without a client install. The premium IPAlert system also includes
a client based monitoring application that will allow us to drill down and
monitor all internal server services such as ram usage, CPU usage,
applications, services, and internal temperature. The IPAlert system is
available online 24/7/365 for viewing services and up to date statistical
information. The IPAlert system also houses key escalation procedures
designed and supplied by each customer to ensure the correct escalation
path is utilized at the first sign of trouble. The NOC personnel monitor
the IPAlert system 24/7/365 from both datacenter locations with
technician's onsite around the clock to assist you in your needs.
Monitoring includes free "hands and eyes" service to all customers for
emergency situations that require additional assistance.
The Planet also monitors all internal datacenter infrastructure through a
commercial software application called Datatrax©. Datatrax allows the NOC
technicians to monitor electrical, UPS, HVAC, and generator systems from
their desktops. This information is key in controlling the datacenter
environmentals and to make certain all equipment is housed in the most
favorable conditions.
Facilities:
The Planet owns and operates two state of the art datacenter facilities
located in Dallas, Texas. Both facilities offer complete redundancy in
power, HVAC, fire suppression, network connectivity, and security. With
over 35,000 sq ft of raised floor and 15,000 sq ft of static free tile,
Both facilities sit atop multiple power grids driven by TXU electric, both
facilities have multiple Liebert and PowerWare UPS battery backup power,
and both facilities have onsite permanent generator power. Our HVAC
systems are a combination of glycol, chilled water, and condenser units by
Liebert and Data Aire to provide redundancy in cooling coupled with 6
managed backbone providers. Twelve more third party backbone providers are
available in the building via cross connect. Fire suppression includes a
pre-action dry pipe system in both facilities including VESDA (very early
smoke detection apparatus) along with over 600 smoke detectors. Security
is also concern for the data center and our customers so all facilities
are key card access with CCTV for maximum security. All visitors to the
datacenters must check in and out of the facility. The goal is to provide
maximum redundancy in every facet of the datacenter environment to
facilitate 100% uptime for your entire hosting infrastructure. |
